תיאור המשרה
What is the job
We are looking for a Technical Solutions Engineer to join our team.
The Technical Solutions Engineer is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams.
You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company's development and business teams.
Responsibilities
Investigate technical issues, identifying potential causes and solutions
Give quick and accurate service to our customers
Prioritize and manage multiple issues from customers on our products and platform
Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality and clarify the product behavior
Drive complex, high-profile, technical escalations
Maintain and Create knowledge articles
דרישות המשרה
Requirements
Bachelors degree in Computer Science or background in programming
Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
Independent and self-learner, with high personal accountability, and a positive and professional attitude
Ability to multitask and work well under pressure
High level of English both written and verbal communication skills
Advantage
SQL, Excel and data analysis experience
Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
Familiarity with integrated development environment Xcode, Android Studio, unity3d
Basic knowledge with Java / Objective C / C-Sharp
IronSource
Tel-Aviv
הנדסת תעשייה וניהול, הנדסת תוכנה
מלאה
ג, ד, בוגרים
Job Description
What is the job
We are looking for a Technical Solutions Engineer to join our team.
The Technical Solutions Engineer is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams.
You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company's development and business teams.
Responsibilities
Investigate technical issues, identifying potential causes and solutions
Give quick and accurate service to our customers
Prioritize and manage multiple issues from customers on our products and platform
Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality and clarify the product behavior
Drive complex, high-profile, technical escalations
Maintain and Create knowledge articles
Job Requirements
Requirements
Bachelors degree in Computer Science or background in programming
Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
Independent and self-learner, with high personal accountability, and a positive and professional attitude
Ability to multitask and work well under pressure
High level of English both written and verbal communication skills
Advantage
SQL, Excel and data analysis experience
Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
Familiarity with integrated development environment Xcode, Android Studio, unity3d
Basic knowledge with Java / Objective C / C-Sharp
IronSource
Tel-Aviv
הנדסת תעשייה וניהול, הנדסת תוכנה
מלאה
ג, ד, בוגרים