תיאור המשרה
About The Role
• Take ownership of new accounts and manage their onboarding
• Build strong relationships with our clients to understand their needs and ensure
their success with monday.com
• Act as a project manager to ensure timelines are met
• Serve as the main point of contact throughout onboarding and also liaison
between clients and the rest of the monday.com team
• Work with customers to build their most time-sensitive workflows into
monday.com and ensure there is a clear end-user training plan for those
workflows.
• Empower customers to connect their goals and challenges with the solution in
monday.com
• Lead online webinars, consultations, and one-on-one demos to educate
customers on the features of our product
• Build, own, and execute client success and onboarding plans
• Navigate client organizations to uncover additional product applications &
opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent the voice of the customer and influence product development
roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion
opportunities
דרישות המשרה
Your Experience & Skills
• 3-5 years experience in a Customer Success/ Account Manager position
• Native English speaker.
• Strong customer-facing and presentation skills with the ability to establish trust
and credibility
• Ability to work in a high volume environment
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• BA or BS degree
• Experience working with Web development frameworks, Javascript, HTML, CSS,
and REST API - GraphQL is an advantage
monday.com
Tel-Aviv
Experience besides school
Full-time
Fourth year and graduates
Job Description
About The Role
• Take ownership of new accounts and manage their onboarding
• Build strong relationships with our clients to understand their needs and ensure
their success with monday.com
• Act as a project manager to ensure timelines are met
• Serve as the main point of contact throughout onboarding and also liaison
between clients and the rest of the monday.com team
• Work with customers to build their most time-sensitive workflows into
monday.com and ensure there is a clear end-user training plan for those
workflows.
• Empower customers to connect their goals and challenges with the solution in
monday.com
• Lead online webinars, consultations, and one-on-one demos to educate
customers on the features of our product
• Build, own, and execute client success and onboarding plans
• Navigate client organizations to uncover additional product applications &
opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent the voice of the customer and influence product development
roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion
opportunities
Job Requirements
Your Experience & Skills
• 3-5 years experience in a Customer Success/ Account Manager position
• Native English speaker.
• Strong customer-facing and presentation skills with the ability to establish trust
and credibility
• Ability to work in a high volume environment
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• BA or BS degree
• Experience working with Web development frameworks, Javascript, HTML, CSS,
and REST API - GraphQL is an advantage
monday.com
Tel-Aviv
Experience besides school
Full-time
Fourth year and graduates