תיאור המשרה
Most of your time will be spent solving complex user issues while communicating with the development and research teams.
Based on your overall understanding of the product, work with the R&D teams to solve deeper issues and technical user problems.
Enhance, improve and build our documentation, online help and related processes to improve overall users experience.
Help improve and automate our onboarding process, reduce friction and improve 'first time experience' with Sygnia.
Debug and assist with Root Cause Analysis for cross-system issues.
Handle relevant user permissions (from RBAC inside Velocity, to customer specific requirements like AWS access, agent communication issues, etc).
Be proactive - help us improve as a product and as a company!
דרישות המשרה
Experience working with/in technical support teams.
Be proficient with working in a highly technical environment.
Be ready to work under pressure while remaining professional when communicating with customers who are understandably stressed.
Be passionate about troubleshooting and debugging new issues - be comfortable with unknowns, both in terms of technical difficulties and stressful timelines.
Have very strong written and verbal communications skills (English!), and the ability to communicate fluently and (more importantly) empathetically.
We are a Python shop, so Python knowledge is a big advantage (we'll be able to take you to the 'next level', but having a solid starting point will be helpful).
System administration skills (Linux), including scripting, networking basic understanding, filesystem familiarity and Git (GitHub) knowledge will greatly help in your day to day.
Have some experience with managing a cloud environment (with preference to AWS)
Managerial or command experience - an advantage.
SYGNIA
Tel-Aviv
Industrial engineering and management and software engineering
Full-time
Fourth year and graduates
Job Description
Most of your time will be spent solving complex user issues while communicating with the development and research teams.
Based on your overall understanding of the product, work with the R&D teams to solve deeper issues and technical user problems.
Enhance, improve and build our documentation, online help and related processes to improve overall users experience.
Help improve and automate our onboarding process, reduce friction and improve 'first time experience' with Sygnia.
Debug and assist with Root Cause Analysis for cross-system issues.
Handle relevant user permissions (from RBAC inside Velocity, to customer specific requirements like AWS access, agent communication issues, etc).
Be proactive - help us improve as a product and as a company!
Job Requirements
Experience working with/in technical support teams.
Be proficient with working in a highly technical environment.
Be ready to work under pressure while remaining professional when communicating with customers who are understandably stressed.
Be passionate about troubleshooting and debugging new issues - be comfortable with unknowns, both in terms of technical difficulties and stressful timelines.
Have very strong written and verbal communications skills (English!), and the ability to communicate fluently and (more importantly) empathetically.
We are a Python shop, so Python knowledge is a big advantage (we'll be able to take you to the 'next level', but having a solid starting point will be helpful).
System administration skills (Linux), including scripting, networking basic understanding, filesystem familiarity and Git (GitHub) knowledge will greatly help in your day to day.
Have some experience with managing a cloud environment (with preference to AWS)
Managerial or command experience - an advantage.
SYGNIA
Tel-Aviv
Industrial engineering and management and software engineering
Full-time
Fourth year and graduates